Frequently asked questions

GoodID Sign is the new name for ittírdalá.hu. Start your signing request on the portal and use the GoodID digital wallet on your phone to verify your identity and sign.

Have your phone, identity document and final PDF ready. Registration guides you through installing GoodID and verifying your identity, including taking a selfie.

Prepare a PDF for signing. In Word, choose PDF under Save As or Export. Review the page breaks and attachments before uploading.

In a simple workflow, each PDF can be up to 10 MB. An advanced workflow accepts a ZIP package of up to 100 MB.

Check your spam or junk folder and the Promotions tab. If you still can’t find the confirmation, contact support.

Upload your PDF, select the option to sign it yourself, and review it on your phone. After confirming, download the signed electronic copy.

Enter the signer’s name and email address. They receive an email with a signing link, and you receive a notification once they have signed.

A simple workflow follows the invitation order. To sign first, sign before inviting the others. To sign last, add yourself as the last signer in the list.

Choose an advanced workflow on BUSINESS if people need to sign in parallel or if each recipient needs to sign a separate copy of the same form.

Retention depends on the plan and lasts up to 60 days from the start of the workflow. Save the signed PDF to your own storage. If the workflow expires before everyone signs, upload the document again.

An advanced electronic signature (AES) is linked to the signer and makes later changes detectable. A qualified electronic signature (QES) uses a qualified certificate and a qualified signature creation device. In the EU it has the same legal effect as a handwritten signature.

ID&Trust provides AES in GoodID Sign. Evrotrust is GoodID’s partner for the integrated qualified signature service. You can inspect the certificate in the signed PDF.

Check the formal requirements for the transaction and what the recipient requests. The certificate type, timestamp, authority to represent a company and any required countersignature are distinct considerations.

The EU’s eIDAS rules provide a common framework for electronic signatures. Check the formal requirements of the transaction as well. For a recipient outside the EU, confirm which signature type they accept before signing.

Open the original electronic file in a viewer such as Adobe Acrobat Reader. Select a signer in the signatures panel to review validity, certificate information and any changes reported for the document.

The seal displays signer and time information. Scan the QR code for further details. When signing, you can position the seal on the page, for example on a designated signature line.

On GoodID’s revocation page, enter the email address you previously verified in the app. Follow the emailed instructions to suspend or revoke access on the lost device.

Back up GoodID on your old phone before switching. Install the app on your new phone and restore the backup. Your portal account remains available, although some services may ask you to verify your identity again.

If you are authorised to represent the company, choose company signing. The document should identify the company and the capacity in which you act. DÁP’s personal signature cannot be used to represent a company.

When acting in a personal capacity, open the PDF in DÁP. After signing, share the signed file back to GoodID to continue the workflow.

New signing certificates for Hungarian eID cards have not been issued since 1 September 2024. If your certificate has expired, choose another signing method. The issuer provides details about the closure of the service.

Your wallet is protected by a PIN. Approving a signature requires your authentication device. If someone else may have gained access to your phone, suspend the device’s access.

If you’re using Wi-Fi, switch to mobile data and try again. A firewall on a workplace or other private Wi-Fi network may be blocking the app’s connection.

Invited signers sign for free without a subscription of their own. The initiator’s plan covers the workflow.

GO allows one invited signer per workflow, SMART allows three, and BUSINESS allows unlimited invited signers.

An advanced electronic signature uses 150 credits and a qualified electronic signature uses 900. Signing on behalf of a company adds 150 credits. For example, a qualified company signature uses 1,050 credits.

On the pricing page, select a plan and an annual or monthly contract, then sign in or register. For a company invoice, provide the business billing details. Request a custom quote for BUSINESS.

Use the invoice notification email you receive after ordering to pay by bank card.

Sign in to the GoodID Sign portal and open “Előfizetésem” (My subscription). You can cancel your subscription there.

Yes. The GoodID Sign API lets you start signing workflows from your company’s existing systems. GoodID Enterprise offers additional options for multiple teams or legal entities, tailored permissions and custom workflows.